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Questions about our Retail Stores -- Policies & General Information

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Can I pay with an American Express card?

Can I receive a paper copy of your catalog in the mail?

Can I return my toy if it doesn't work / I change my mind?

I'm buying something as a gift. Can the recipient return it if he/she doesn't like it?

Can I order something through your website and pick it up at your retail store?

If I choose the "Pick Up At Store" option, when can I expect my order to be ready?

Why do you repackage your toys?

What do you mean when you say that every toy is "tested" before it goes on the shelf?

What happens to a toy if it is returned by a customer? Is it ever re-sold?

What do I need to bring with me / send in to make a return or exchange?

If I use my credit /debit card through your website or in your retail store, how will it appear on my card statement?

Can I use a debit card through your website / in your retail store?

Can I pay using a Discover card?

Can I write a personal check?

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Hours for Madison: Mon, Fri, Sat 11-6 T, W, & Th 11-8 Sun 12-5. Hours for Milwaukee: Mon - Wed. 11 - 7, Thurs. - Sat. 11 - 8, Sun. 12 - 5.
Contact Us or call (608) 250-1928 (Madison), (414) 221-0400 (Milwaukee) Toll Free Order Line: 1-888-621-8880 FAX: (608) 250-2523

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