A Woman's Touch Sexuality Resource Center offers both sexuality information and shopping to adults interested in exploring aspects of their relationships and/or sexuality. If it's information you seek, check out Ask Aphrodite for questions and answers about relationships and healthy sexuality, or Ask Dr. Myrtle for questions about sexual health and the anatomy and physiology of sexual function.

   Here is some information on shopping and ordering from our website. If you have further questions, please e-mail us.

   To order from us, you have several options.

   We assure you that your personal and financial information is encrypted immediatly upon order placement, and is only accessible to our order processing employees. The copy of your credit card transaction is kept locked in a safe (to verify that the transaction was approved by you). You are actually much more likely to encounter credit fraud when you hand your card over at a restaurant. We promise that we are honest (our customers seem to think so too.)

   We *hate* it when people/businesses do this to us, so we have vowed never to sell your name to anyone. It's nobody's 'business' to track where you choose to shop, and we aren't going to help that process along if it's within our power. Take a look at our complete privacy policy. If you have other security questions, please email us.

   Your package will be a plain brown (or white) box with your name on the outside, with a return to "E.B. Inc, 600 Williamson Street, Madison, WI 53703-4509", and appropriate shipping labels. If we can use a UPS, FedEx, or USPS box, we will, and it will only have your name on it and the above return address. That's it.

   We will not send explicit literature, or boxes with explicit information on the outside anywhere, any time. We believe that adults have the right to request and receive this information and products, but we will not send anything that may inadvertently offend someone who has not consented to see such material. You are, however, responsible for checking your state, or country's laws regarding receipt of this material.

   Our shopping cart will do an estimation of your shipping charges, and we will do an exact calculation of shipping charges at the time we process your order. Usually the shipping charge is the same or a little less than the amount shown in your order summary. If the amount will be more than $5 over your total, we will email or call you to make sure that you approve the actual order total.

   UPS Ground Service is our basic shipping option. UPS requires a street address for delivery, so if your billing address is a post office box, but you want UPS delivery (we recommend it over Priority Mail because you can track your package’s progress) please provide a street address for delivery. We will send items Priority Mail if you request it, but the charge for shipping will be higher, due to a raise in their shipping rates.

   It depends on whether an item is in stock. While we attempt to keep everything in stock, occasionally we do run out of something. If all the items you order are in stock, your order is generally shipped within 24 hours of its receipt, or the next business day. If you request UPS Next Day shipping, your order must be received by noon US central time for us to ship your package the same day of order receipt. Orders received after noon US central time will be shipped out on the next business (M-F) day. If any of the items you order are out of stock, you will be informed by email (if you give us your email address), and will receive your backordered item at our shipping expense (continental US only). International orders will be held until all items are in stock. When we ship your order, you will always receive email confirmation to let you know the day your order was shipped, providing you check the box telling us it's ok to email you.
 

   Many of our customers have valued the guaranteed residential delivery of UPS 3 day Select, which will get your package to you in 3 business (M-F) days. (This service is not available to P.O. Boxes.) Although you might pay $5 extra, our experience has been that your package will arrive safely and in good shape, and some think the extra couple of bucks worth the effort and security.

   For in-stock items, you can select to have it shipped to you faster. Our shopping cart will estimate special shipping costs for expedited shipping, but the actual amount may vary, and will be added to your order at the time of shipping.

    Here is a fairly close guide to the extra costs:

   If you live very far from us (Alaska, Hawaii, South America, Canada, Europe, Eastern Europe, Asia, Pacific, Africa, or "write in your home country here..."), we will send your package USPS Airmail. On your customs declaration form, we send "silicone statues, massagers, educational tapes, jewelry, etc." as much as we can. You may have trouble getting your package (particularly videos) past your customs inspectors, and we cannot take responsibility for either the fees or release of your merchandise. If you include an email address, we will try to let you know when its ship date is.

   Sadly, we regret that we cannot be held responsible for any confiscations by your country's customs officials. Any and all duties, taxes and tariffs levied are the responsibility of you, the customer. We will not bill you for these charges, nor will we pursue your local customs officials to try to get your packages released.
 

   If you are unsure about your purchase with us, do not place an order. Instead, we'd love to help you choose the right pleasure, so give us a call, or email us with your questions or concerns. We are happy to help you consider and choose.

   We evaluate all of your purchased items to check for good appearance and working condition before they leave the store. We understand, however, that seeing something face to face isn't the same as on the web, so if you are considering a return, keep these principles in mind:

Always keep your invoice/receipt for any items you purchase. You will need to return a copy of your invoice with your returned package for us to issue an exchange or credit.

We will do our best to accept your returned item. Items which were poorly packed or damaged during return shipping will not usually receive credit, so do your best to preserve the condition of your purchase.

Books are accepted for exchange or store credit if they are in resellable condition only. If you find that your book is defective in physical quality, you may return the book within 14 days of receipt for exchange.

Videos are not returnable unless defective. (If your video happened to be shrink wrapped in plastic wrap, you can return/exchange the video if the wrap is unopened. Not many of our videos come with wrap, so beware.)

Lubricants, latex, lotions or other liquids are not returnable.

For any toy we sell: If you didn't use it, you may return it for exchange, store credit, or refund within 14 days of receipt. We will issue a credit or refund for the cost of the item or items that are returned. Return shipping costs are not refunded unless you are returning the item(s) because of a mistake that was made by us. Carefully repack your purchase, and send the item back to us with:

• a copy of your receipt/invoice,
• the original packaging,
• and instructions on whether you want an exchange, store credit, or refund.
• Return to: A Woman's Touch, 600 Williamson St., Madison, WI 53703 USA

If you use your toy, but find that it is defective within 14 days after receipt (or 30 days for the Japanese multiple-stimulation toys and the silicone German-made toys), you may return the toy for exchange. We will pay the cost of regular ground shipping to get a replacement to you. Remember to include your receipt/invoice, and carefully package your returned item. We test and inspect all returns for function.