1. You can order through our website order page. We extract your order from the secure server directly, so your personal information does not bounce endlessly or dangerously around the web. Your order information is available only to the staff of AWT for viewing.

2. You can fax the order page to us at 608-250-2523, 24 hours a day.. Faxing your order insures that your information never enters cyberspace, and is sent more securely than a phone conversation (since it’s in fax lingo, so to speak...).

3. You can mail us the order page with either your credit card information, or money order. Sorry, we cannot accept your personal check. When you place your order, check the payment option "money order sent to us." Then print out the order form and send it, plus a money order for the total to:

A Woman’s Touch 
600 Williamson St. 
Madison, WI 53703-4509

4. You can call us toll-free (888-621-8880) between the hours of 11 a.m. and 6 p.m. Monday through Saturday, Noon and 5 p.m. on Sundays, and directly give your order and payment information. Please note that this is US Central time.

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   We use an authorized payment processor, Authorize.net, to capture and process all credit card payments. At no time do we store your credit card number on our server or anywhere on our premises.

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   We hate it when people/businesses do this to us, so we have vowed never to sell your name to anyone. It’s nobody’s ’business’ to track where you choose to shop, and we aren’t going to help that process along if it’s within our power. Take a look at our complete privacy policy. If you have other security questions, please email us.

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   Your package will be a plain brown (or white) box with your name on the outside, with a return to "E.B. Inc, 600 Williamson Street, Madison, WI 53703-4509", and appropriate shipping labels. If we can use a UPS, FedEx, or USPS box, we will, and it will only have your name on it and the above return address. That’s it.

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   We will not send explicit literature, or boxes with explicit information on the outside anywhere, any time. We believe that adults have the right to request and receive this information and products, but we will not send anything that may inadvertently offend someone who has not consented to see such material. You are, however, responsible for checking your state, or country’s laws regarding receipt of this material. 

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   Our shopping cart will do an exact calculation of shipping charges at the time we process your order. Usually the shipping charge is the same or a little less than the amount shown in your order summary. If the amount will be more than $5 over your total, we will contact you to arrange for payment for the overage. This usually only happens when you order very large items and UPS doesn’t calculate the cost correctly.

   UPS Ground Service is our basic shipping option. UPS requires a street address for delivery, so if your billing address is a post office box, but you want UPS delivery (we recommend it over Priority Mail because you can track your package’s progress) please provide a street address for delivery.

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   It depends on whether an item is in stock. While we attempt to keep everything in stock, occasionally we do run out of something. If all the items you order are in stock, your order is generally shipped within 24 hours of its receipt, or the next business day. If you request UPS Next Day shipping, your order must be received by noon US central time for us to ship your package the same day of order receipt. Orders received after noon US central time will be shipped out on the next business (M-F) day. If any of the items you order are out of stock, you will be informed by email (if you give us your email address), and will receive your backordered item at our shipping expense (continental US only). International orders will be held until all items are in stock. When we ship your order, you will always receive email confirmation to let you know the day your order was shipped, providing you check the box telling us it’s ok to email you.

Backordered Items

If an item is out of stock, you will still be charged for the order when it is placed. If it is going to be more than 2 weeks, to get it out to you, we will check to see if you still want it. You will not be charged extra to have a backorder shipped.

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   Many of our customers have valued the guaranteed residential delivery of UPS 3 day Select, which will get your package to you in 3 business (M-F) days. (This service is not available to P.O. Boxes.) Although you might pay $5 extra, our experience has been that your package will arrive safely and in good shape, and some think the extra couple of bucks worth the effort and security.

   For in-stock items, you can select to have it shipped to you faster. Our shopping cart will estimate special shipping costs for expedited shipping, but the actual amount may vary, and will be added to your order at the time of shipping.

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   If you live outside of the US, we will send your package USPS Airmail. On your customs declaration form, we send "silicone statues, massagers, educational tapes, jewelry, etc." as much as we can. You may have trouble getting your package (particularly videos) past your customs inspectors, and we cannot take responsibility for either the fees or release of your merchandise. If you include an email address, we will try to let you know when its ship date is.

   Sadly, we regret that we cannot be held responsible for any confiscations by your country’s customs officials. Any and all duties, taxes and tariffs levied are the responsibility of you, the customer. We will not bill you for these charges, nor will we pursue your local customs officials to try to get your packages released.

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   If you are unsure about your purchase with us, do not place an order. Instead, we’d love to help you choose the right pleasure, so give us a call, or email us with your questions or concerns. We are happy to help you consider and choose.

   We evaluate all of your purchased items to check for good appearance and working condition before they leave the store. We understand, however, that seeing something face to face isn’t the same as on the web, so if you are considering a return, keep these principles in mind:

Always keep your invoice/receipt for any items you purchase. You will need to return a copy of your invoice with your returned package for us to issue an exchange or credit.

We will do our best to accept your returned item. Items which were poorly packed or damaged during return shipping will not usually receive credit, so do your best to preserve the condition of your purchase.

Books are accepted for exchange or store credit if they are in resellable condition only. If you find that your book is defective in physical quality, you may return the book within 14 days of receipt for exchange. 

Videos are not returnable unless defective. (If your video happened to be shrink wrapped in plastic wrap, you can return/exchange the video if the wrap is unopened. Not many of our videos come with wrap, so beware.) 

Lubricants, latex, lotions or other liquids are not returnable.

For any toy we sell: If you didn’t use it, you may return it for exchange, store credit, or refund within 14 days of receipt. We will issue a credit or refund for the cost of the item or items that are returned. Return shipping costs are not refunded unless you are returning the item(s) because of a mistake that was made by us. Carefully repack your purchase, and send the item back to us with:

• a copy of your receipt/invoice,
• the original packaging,
• and instructions on whether you want an exchange, store credit, or refund.
• Return to: A Woman’s Touch, 600 Williamson St., Madison, WI 53703 USA

If you use your toy, but find that it is defective within 14 days after receipt (or 30 days for the Japanese multiple-stimulation toys and the silicone German-made toys), you may return the toy for exchange. We will pay the cost of regular ground shipping to get a replacement to you. Remember to include your receipt/invoice, and carefully package your returned item. We test and inspect all returns for function.

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